Shin Kong Life Wins Best Insurance FinTech Innovation Application Award at Wealth Magazine Financial Awards | Latest News | Shin Kong Life Sustainability

  Shin Kong Life Wins Best Insurance FinTech Innovation Application Award at Wealth Magazine Financial Awards
 

Shin Kong Life Wins Best Insurance FinTech Innovation Application Award at Wealth Magazine Financial Awards

 

As emerging technologies advance, Shin Kong Financial Holding Co., Ltd. (2888) subsidiary Shin Kong Life has adopted a strategy of "Digitalize Root, driving transformation." Through technological empowerment, it enhances business expansion, operational efficiency, and service capabilities, fulfilling the goals of inclusive finance and the United Nations Sustainable Development Goals (SDGs). It was honored with the "Best Insurance FinTech Innovation Application Award" at the 2023 Wealth Magazine Financial Awards.

 

Shin Kong Life is committed to human-centered financial technology applications and services, leading the industry by constructing diverse identity verification channels for online membership applications and introducing FIDO password-free transactions. With FIDO, transactions can be completed using fingerprints or facial recognition on mobile phones or computers, as long as a single mobile device is verified and bound. Joining the official Shin Kong Life account allows customers to monitor insurance application progress, insurance payouts, remittance notifications for online policy loans, and contract content changes at any time, showcasing a comprehensive "zero-contact, zero-time difference, zero-distance" green financial service.

 

Aligned with the United Nations Sustainable Development Goals (SDGs), Shin Kong Life utilizes green finance to enhance operational efficiency and service quality, integrating continuous online and offline education and training courses, personalized promotion assistance, and incentive guidance across multiple dimensions of customer engagement, contracting, and post-sales services. It strengthens the assessment of digital service capabilities of business personnel, actively fosters their professional and business expansion efficiency through digital tools, and reduces carbon emissions from handling paper documents. This has helped the company save over 16 million sheets of paper annually, resulting in a reduction of over 110 tons of carbon emissions.

   

To prevent elderly fraud, Shin Kong Life actively utilizes internal big data to incorporate Care Inquiry and Prevention Tags (CISPT) into its customer information system. Both counter staff and 0800 customer service personnel can pre-identify obstacles that customers may encounter and promptly provide care guidance and service measures. For example, when elderly policyholders visit the counter to cancel their policies or apply for loans, the system immediately reminds staff to inquire about potential fraud incidents. This functionality has also received recognition with two new patents from the Intellectual Property Office.
 

With a century-long presence in Taiwan, Shin Kong Life stays abreast of the times and actively promotes digital transformation. In the future, it will continue to integrate technologies such as big data, artificial intelligence, blockchain, and 5G into various aspects of corporate management, creating an insurance enterprise with technological empowerment advantages and providing higher-quality and safer financial services. This reflects the corporate brand spirit of "With Light, Fulfilling Every Expectation".