Occupational health and safety | Nurturing Diverse Talents | Innovation | Shin Kong Life Sustainability
Occupational health and safety
SKL attaches great importance to the health and safety of all employees. Striving to create a safe workplace, we introduced the occupational health and safety management system (ISO 45001), making us the first insurance company in Taiwan to get certified to ISO 45001. Based on the concept of full protection, the PDCA cycle has been adopted to keep occupational health and safety under control within the organization.
Occupational Safety and Health Committee
SKL has an Occupational Safety and Health Committee in place, consisting of a total of 14 members including occupational safety and health management personnel, relevant department heads and labor representatives. There are 4 labor representatives, which exceeds one-third of all members as required by law. The Committee meets every quarter and invites employees to participate in the revision of occupational safety and health policies and plans. It also holds consultations, and provides information and proposal discussions related to occupational safety and health to ensure that health and safety programs operate in line with employees' needs and the Company's expectations.
Occupational safety and health system (ISO 45001) certification
Since 2019, SKL has been planning to introduce the ISO45001:2018 international certification standard for occupational safety and health systems by the occupational safety and health management staff, and the SKL Tower was certified by a third-party in the same year, and as the first insurance company to obtain this certification, SKL has continued to follow up on the certification every year. In 2023, in order to enhance the safety and hygiene awareness of all employees, the company has extended the scope of certification to cover the administrative and business staff of all workplaces (167 locations), and strengthened the safety and hygiene awareness of the workflow from office operation to insurance business solicitation (80%) and construction contractors (20%).
Process and results of occupational health and safety management
SKL consider our employees as a crucial asset to our company. We are committed to maintaining their physical and mental well-being and creating a work environment that fosters a healthy work-life balance. To achieve this, we follow the P-D-C-A management cycle in all aspects of workplace health and safety, from identifying relevant risks to planning, implementing, and evaluating various health promotion activities.
Health and safety risk management control
Identification and matrix of workplace health and safety risks
To effectively carry out workplace hazard risk identification, enhance workplace safety and health, and promote health, we have established procedures for hazard identification and risk assessment. We identify hazards for all operations that may cause harm or accidents to personnel. For risks that are intolerable, we develop target plans for tracking and control, and track improvements using corrective measures to ensure the continuous effectiveness of the management system.
Combining the causes of accidents in recent years, employee health examination and environmental monitoring results, and impacts caused by various sources of risk, we have developed countermeasures accordingly to protect the health and safety of all employees.
Workplace Safety and Health Risk Matrix
- Evaluation Method
- Note 1：Level of Impact: The degree of harm to the company's image or to the health and safety of individual employees
- Note 2：Frequency of Occurrence: Occurrence frequency and the proportion of abnormal health are set according to the Company's statistical data in the past years
Implementation of workplace health and safety plans
In 2022, based on the tracking and analysis of historical data, we have identified modern lifestyle diseases (such as fatty liver, three-hypers disease, and metabolic syndrome) as well as commuting traffic accidents as the main health and safety risks for SKL. In response to this, we have developed a series of activities in our occupational safety and health management plan and employee health management program to address these risks.
We encourage managers to lead and actively participate in various health and safety activities, aiming to strengthen employees' awareness of health and safety and promote a culture of health and safety within the company.
2023 Weight-loss Challenge
544
individuals
Total Reduction
about
905.35
kilograms.
Health and safety psychological programs for employees
Based on the tracking and analysis of historical data, we have identified modern lifestyle diseases (such as fatty liver, three-hypers disease, and metabolic syndrome) as well as commuting traffic accidents as the main health and safety risks for SKL. In response to this, we have developed a series of activities in our occupational safety and health management plan and employee health management program to address these risks. We encourage managers to lead and actively participate in various health and safety activities, aiming to strengthen employees' awareness of health and safety and promote a culture of health and safety within the company.
To help employees maintain good physical and mental health, we have developed a "Health Management Program" in accordance with labor health protection regulations. We provide contracted on-site health services that are superior to regulations. Physiologically, we have arranged on-site medical services in 34 locations. Nurses provide health services twice a month, while physician services are arranged as per the demand. We have established six health centers within the company, employed responsible labor health service nurses to carry out health promotion, planning and management. In terms of psychology, in addition to cooperating with professional institutions to provide an Employee Assistance Program (EAP), colleagues enjoy five psychological consultations per year .We also have full-time psychologists within the company who provide real-time psychological counseling services for supervisors and employees.Annually, we implement mental health promotion programs based on the needs of the company and employees, providing relevant counseling services tailored to employees and supervisors of different levels.
Health Risks and Corresponding Work
01
Fatty liver, metabolic syndrome, and abnormal BMI
We conducted the "2022 Weight-loss Challenge" and health competition to promote a lifestyle of exercise, breaking away from a sedentary lifestyle and stimulating the innate desire for movement.
02
The three-hypers, Cerebrovascular andcardiovascular diseases, cancers
We conducted regular employee health check-ups and implemented a classification management system based on the advice of occupational specialists.
03
Traffic accident
Provide traffic safety promotion
04
Maternal health protection
Pregnant employees, who become pregnant, give birth, or start breastfeeding, will receive regular care from on-site occupational health service nurses.
05
Mental issues
The internal psychologists annually evaluate the needs of employees through the analysis of common psychological issues identified through the use of the Employee Assistance Program (EAP) by employees.
06
Workplace violence
To enforce a zero-tolerance policy for illegal infringement in the workplace, we regularly review the prevention plan for employees who experience illegal infringements in the performance of their duties.
07
Musculoskeletal injuries
Physical/occupational therapists make regular visits to local health centers,providing consultations, health education, lectures, and on-site visits for month.
Traffic accident reporting mechanism
SKL have established an accident management mechanism to mitigate workplace safety accidents through prevention measures and post-incident care. Most of our occupational diseases are caused by traffic accidents, but the notification of the accidents occurred at the time of closing to getting off work or on the way to visit customers on holidays might be delayed. Given this, we established an "Occupational Accident Reporting Service" app with internal communication software for employees to report any incidents timely through diverse channels so that the Company can provide necessary care and resources in a timely manner.
Safety and Health Training
To effectively safeguard the safety and health of our employees, SKL identify training needs based on important indicators such as legal requirements, job nature, and positions, and arrange corresponding training courses to address these needs.
Employee level
- Every year, we provide 1 hour of in-service safety and health education training courses, which cover workplace safetyinstructions, hazard identification to enhance awareness, and firefighting and emergency response.
- All new employees should receive general safety and health education training, which is conducted by occupational safety and health management personnel for administrative staff, and includes additional courses on psychological topics.
- AED+CPR training was provided for centralized buildings, and two "Safe Place Certifications" were obtained (Taichung and Kaohsiung).
- Emergency medical technicians are designated in each unit and shift throughout Taiwan. They are provided with three hours of in-service education training every three years in accordance with regulations to ensure emergency response capabilities in all workplaces.
Supervisory level
- In response to dispersed workplaces, supervisors are assigned to receive 42 hours of "Training for Type A occupational safety and health supervisor" and undergo six hours of in-service training every two years.
- We organized a general education course for supervisors titled "Promotion of Awareness on Workplace Illegal Infringement".
- Every year, we provide six hours of occupational safety and health education training courses for newly promoted supervisors with the aim of enhancing their knowledge of occupational safety and health and the Company's safety and health management system.
Contractor safety management
SKL have established the "Regulations on Contractor Work, Change, Safety and Health Management," which incorporates identification assessment forms, safety and health commitment statement, and hazard factor notification forms as necessary requirements for entering the workplace or signing contracts. We also require suppliers to sign the "SKL Supplier's Commitment Statement" to promote environmental sustainability and uphold basic human rights.
SDGs
