Employee health and safety is the foundation of an enterprise, and creating a quality work environment not only brings tangible positive benefits to an enterprise, but also brings intangible human influence. Therefore, SKL is committed to promoting the concept of "Holistic, Comprehensive, and Full Protection," and the Occupational Safety and Health Committee has worked together to formulate an occupational health and safety policy, which is signed by the highest level of supervisors and then publicized for public information. At the same time, SKL also protects the physical and mental health of its employees, and their balance of work and life through a wide range of fun and interesting health-promoting activities, as well as through health and safety risk control, in order to become a happy company for its employees.

Occupational safety and health system certification

Since 2019, the Company has voluntarily introduced the Occupational Safety and Health System ISO45001:2018 regulatory requirements, and was the first insurance company to obtain this certification. In 2023, all of our workplaces were certified by a third-party organization as having "no major deficiencies", and successfully obtained dual ISO45001 and TOSHMS occupational safety and health management system certification.

Creating a healthy and safe workplace environment

SKL provides comprehensive employee care, and has established a dedicated and all-round occupational safety and health team superior to statutory requirements: occupational health and safety management personnel, health managers, counseling psychologists. We formulate occupational health and safety management plans, labor health management plans, and mental health promotion plans every year to jointly promote various measures for the physical and mental health and safety of employees, and implement systematic management using the Plan-Do-Check-Act (PDCA) cycle. The Company conducts phased reviews and demand adjustments during the implementation of each plan, and reports the effectiveness of the review and improvement actions to senior management to ensure that the goals of each program are achieved and continuous improvement is made.

Occupational safety and health risk assessment and control measures

Workplace Safety and Health Risk Matrix

• Note 1：Level of Impact: The degree of harm to the company's image or to the health and safety of individual employees
• Note 2：Frequency of Occurrence: Occurrence frequency and the proportion of abnormal health are set according to the Company's statistical data in the past years

Formulating 4+1 prevention plans for various health and safety risks

We conduct health examinations for supervisors and employees each year, which is superior to regulatory requirements. In 2024, 3,109 people received health examinations, with an examination rate of 91.2%. The amount of health examination subsidies reached NT$14.3 million. Through abnormal analysis of health checkup results and feedback from questionnaires, we continuously provide health care for employees and implement a classification management system for high-risk employees. We also attach importance to mental health and stress management.We cooperated with the Teacher Chang Foundation to provide Employee Assistance Program (EAP) psychological counseling services, offering a total of 203 people with counseling services in 2024. We provided articles on spiritual comfort every month, organized stress relief activities, arranged for video promotions on psychological topics in co-broadcasting morning meetings, and held departmental health clinics to provide diverse psychological themed activities and guide employees to positively relieve stress.

Formulating occupational health and safety management for contractors or suppliers

Following the "SKFH Supplier Management Regulations," Shin Kong Life formulated the "SKL Supplier's Commitment Statement," requiring suppliers and contractors to sign and commit to upholding basic labor rights, insurance, training, and occupational safety and health management. In 2024, all cooperating suppliers (143) and suppliers participating in price negotiations (228) signed the commitment statement. Risk assessments were conducted for 42 suppliers, with one identified as high risk, leading to an on-site audit to review their improvement measures and status. Besides suppliers, we also engaged the supervisors at all levels of Shin-Kong Life Real Estate Service, the largest contractor, in the implementation of the "GRI 403 Occupational Health and Safety" standard for sustainable development. We provided on-site descriptions of various indicators, shared best practices, and offered suggestions for improving safety and health management. By offering relevant training and resources free of charge to all parties, we aim to foster common good from within. On our journey toward a sustainable and healthy workplace, we continually strive for improvement and growth.