Message From the Chairman and President | Sustainable Shin Kong | Shin Kong Life Sustainability
Message From the Chairman and President
The insurance industry is facing challenge and transformation pressure due to the combined impacts of gradual recovery of the global economy, inflation and geopolitical risks. SKL achieved outstanding performance in 2024 by adhering to the principle of steady operations, combining innovative technologies with the mindset of sustainability, and enhancing service quality and social impact on an ongoing basis. In the short term, we will focus on strengthening green investment and ESG risk management, while in the medium to long term, we will promote inclusive finance and accessibility, and actively achieve the goal of low-carbon operational management towards a net zero future. In the face of international ESG policies and regulatory trends, we will strive to keep abreast with the trends, comply with regulatory requirements, strengthen risk assessment and ESG management capabilities, and become the key force in leading sustainable development.
Low Carbon
In response to global climate change issues and to strengthen climate resilience, we introduced the TCFD management mechanism and won the "Climate Leadership Award" in the Taiwan Corporate Sustainability Awards. We also assisted SKFH in the promotion and implementation of the TNFD and IFRS sustainability disclosure standards. Internally, we have implemented our own operational carbon reduction goals, obtaining a cumulative of 6 green building certificates, 3 green building candidate certificates, 1 low-carbon building candidate certificate, and 1 U.S. LEED certificate for our own buildings. Moreover, we have gradually completed self-generated renewable energy facilities for self-use, and assisted tenants in increasing their use of green energy. Externally, we have continued to expand the use of renewable energy and the scale of green investment and financing, taken engagement actions to accelerate the process of phasing out coal-fired electricity generation, leveraged the value of financial sustainability to expand our influence, and constantly joined hands with our partners, investment and financing targets and other stakeholders towards low-carbon sustainable development.
Innovation
With "creating excellent services and deepening digital value" as an innovative strategy, we have enhanced service accessibility and applicability and lowered interaction thresholds through technological empowerment to improve the smoothness of service experience and automation of processes. In addition, we have introduced AI and big data analysis to actively leverage digital innovation as the driving force to promote corporate sustainable transformation.With respect to inclusive finance, interpretation services for new immigrants/indigenous peoples have been provided to strengthen customer communication and eliminate information gaps. We have also translated the "Important Rights and Interests of Policyholders" and "Claims Application Form" into multiple languages. Additionally, multi-language translation machines have been provided in our service centers throughout Taiwan to create a zero-distance service environment for customers. Furthermore, both the "Friendly Care Label Customer Service Assistance System" and the AI product assistant "Smart Q&A System" were awarded utility model patents from the Intellectual Property Office, demonstrating SKL's potential for innovation.
Common Good
We have established a comprehensive risk management and information security mechanism. In order to reduce the likelihood or degree of damage caused by operational disruptions, we have continued to maintain the effectiveness of the "ISO 22301 Business Continuity Management System", ensured the integrity of the information security and personal data protection control mechanisms, as well as continued to maintain the effectiveness of the "ISO 27001 Information Security Management System" and "BS 10012 Personal Data Management System" certifications in order to protect the rights and interests of all stakeholders.In addition, SKL has actively developed community engagement and strived to extend services to every corner of society based on the three philanthropic pillars of "All-round Development", "Health Promotion", and "Environmental Sustainability", as well as through the promotion of "Corporate Volunteers".
To enhance our competitiveness and the ability to operate as a going concern, the parent company SKFH and Taishin FHC obtained approval from the Financial Supervisory Commission to complete the first friendly M&A in the financial industry in 2025. Looking ahead, SKL and the parent company will work together to maximize synergies in operations, create diverse sustainability opportunities, and give back richer resources and benefits to stakeholders, thereby opening up a new chapter on sustainable operations.