Ethical Management | Realizing Sustainability Governance | Corporate Governance | Shin Kong Life Sustainability

Realizing Sustainability Governance

Shin Kong Life understands that only by treating each other with sincerity and establishing a complete mechanism for corporate governance, risk management, and information security can it operate in a stable manner, provide protection for many families, and protect each and every policyholder in a solid manner.

Ethical Management

Ethical Management

All employees completed the ethical corporate management training rate

100

%

We established the "Ethical Corporate Management Policy and Best Practice Principles" and the "Ethical Corporate Management Operating Procedures and Code of Conduct" to provide training to all employees each year, with 100% of all employees completing the ethical corporate management training in 2025. For education and training on ethical corporate management for directors and senior management, lecturers from the Taiwan Academy of Banking and Finance were invited this year to conduct training on topics such as "Sustainable Finance and Ethical Management (Including Gender Equality and Anti-Corruption)."

 

Company-wide risk of unethical conduct is assessed regularly each year in order to determine the distribution and control of risks of unethical conduct. We completed a 100% company-wide assessment of the risk of unethical conduct in 2025; a total of 11 risks were assessed, including bribery, inappropriate sponsorship, unfair competition, and accepting improper gains. The results of the overall risk assessment of unethical conduct showed a low risk level.

Living up to Financial Professional Ethics

  • Code of Ethical Conduct

    Directors and managers are required to exercise due care in carrying out their duties, to treat clients, dealers, and employees fairly, and not to compromise the interests of the Company for personal or specific group benefits.

  • Employee Code of Conduct

    Business personnel should maintain good ethics and abide by the Company's labor contracts and contracting agreements. They are required to execute business operations based on the principle of good faith. In the event of any breach, penalties will be imposed in accordance with the "Employee Work Rules," "Regulations Governing Insurance Salespersons," and "Rules for Rewards and Disciplinary Actions of Salespersons" to safeguard the rights and interests of the Company and policyholders. There were no incidents of accepting bribes or similar occurrences in 2025.

Regulations for Handling Reported Cases

The Company has established a reporting mechanism, with the Compliance Department designated as the handling unit. Anyone who discovers that personnel of the Company or its subsidiaries are involved in crimes, fraud, or suspected violations of laws and regulations may report it to the Company via written mail or email (whistleblower@skl.com.tw). If a case is determined and investigated to be true, relevant personnel will be rewarded or disciplined in accordance with internal regulations. A total of 0 reported cases were received in 2025. We will continue to review the reasonableness and effectiveness of the "Regulations for Handling Reported Cases" to improve reporting channels and strengthen whistleblower protection mechanisms.

Strengthen Anti-Money Laundering Mechanisms

Board of Directors receiving anti-money laundering training

100

%

In order to fully communicate the Company's internal anti-money laundering policies and mechanisms, and to establish a corporate culture that values anti-money laundering and combating the financing of terrorism, various anti-money laundering study sessions and training courses are held for the Board of Directors, general employees, and key departments handling anti-money laundering operations. In 2025, the Board of Directors achieved 100% participation in anti-money laundering training, and designated supervisors, designated personnel, and supervisory managers of domestic business units also completed 100% of the required training in accordance with regulations.

Internal regulations such as the "Regulations Governing the Responsibilities and Authorities for Anti-Money Laundering and Countering the Financing of Terrorism," "Methods for Customer Due Diligence Operations for Anti-Money Laundering and Countering the Financing of Terrorism," and "Methods for Transaction Monitoring Scenario Management Operations for Anti-Money Laundering and Countering the Financing of Terrorism" have been established to complete the internal control system for anti-money laundering. In addition, for external insurance broker and agent business partners, the "Methods for Managing Cooperative Channels for Anti-Money Laundering and Countering the Financing of Terrorism" has been enacted. This stipulates that the anti-money laundering operations of partner channels must be reviewed during selection, contract terms must specify the rights and obligations of both parties regarding anti-money laundering, and regular annual reviews of cooperative channels must be conducted to ensure that external partners adopt consistent anti-money laundering operational standards with the Company.

SDGs