Low Carbon | Shin Kong Life Sustainability

Shin Kong Life upholds the concepts of sustainability and low carbon to create a sustainable store for low-carbon services. In order to calculate how much carbon is emitted per person served during the life cycle of a life insurance policy, in January 2023, we partnered with DigiZerocarbon Corp. and selected the customer service counter of our New Taipei branch on the 8th floor of the Shinpan Financial Building to conduct carbon calculations.
On weekdays, we implement office waste separation, promote the e-function of the members' area, and ask policyholders to make more use of the e-service to save paper. With expert counseling, during the project, we examined the amount of paper used in various operational processes, the amount of electricity used in the service area, and investigated the amount of supplies used, etc. The statistical results show that the greenhouse gas emitted by the customer counter service of the New Taipei Branch is only 786 grams of carbon dioxide (CO2) equivalent for each service visit. The branch obtained ISO 14067 carbon footprint certification and was awarded the "Carbon Footprint Label" by the Environmental Protection Administration of the Executive Yuan. SKL has set a new benchmark for green customer service and has been recognized by professional organizations for its commitment to social and environmental sustainability.
By the end of 2023, SKL had completed the construction of "counter digitization," which will reduce the use of paper and promote digital documents, e-communications, and e-insurance policies, which will not only improve the quality and efficiency of insurance services, but also reduce the consumption of paper and the generation of waste. Meanwhile, in the ongoing planning for the "virtual counter," the goal will be to reduce the carbon footprint and create a low-carbon service process. In addition, we provide education and training to our staff and counter service team so that they can acquire information on ESG, think about sustainability at work, and after work, we encourage and support them to actively participate in community volunteering activities to give back to the community and achieve the goal of sustainable development.