Innovative Digital Services | Excellent Customer Experience | Social Prosperity | Shin Kong Life Sustainability
Innovative Digital Services
Innovative Digital Services
SKL keeps pace with digital finance trends and is committed to promoting the application of insurance technology to optimize administrative efficiency and enhance customer experience. Our digital innovation strategy focuses on "Building Ecosystem Collaboration to Deepen Customer Experience; Digital Empowerment for Comprehensive Business Transformation; and integrating Efficient Operations to Expand Service Effectiveness." Through technology-driven solutions, we improve service accessibility, lower barriers to interaction, and enhance service experience and process automation.
Looking ahead, we will continue to advance digital innovation and service transformation, striving to become a smart partner in health protection and wealth management for the public.
Digital Innovation Strategies and Achievements
Building Ecosystem Collaboration to Deepen Customer Experience
- SKL APP visually impaired-friendly optimization
- Cross-institution Financial Fast-ID identity verification
- Rebuilding the digital membership process
Digital Empowerment for Comprehensive Business Transformation
- Shin Kong Life Online Insurance Platform 2.0
- Diversified Online Payment Services
- Mobile Electronic Direct Debit Authorization Service
- Mobile Policy Administration Service Platform
Integrating Efficient Operations to Expand Service Effectiveness
- Smart Administrative and Legal Affairs System
- Policyholder Administration and Claim Alliance Chain
- Claims E-pass Services
For more information, please refer to the Sustainability Report.
SKL Innovative Digital Services
Diverse Accessible Channels
Provide real-time information on products and services, financial investment, latest news, and event news.
Positioned as a "service center in the pocket," which provides ultra-intimate one-to-one exclusive services.
Innovative Insurance Enrollment Experience
Offer online insurance products more than ten for customers to choose from. We communicate with customers digitally by explaining the characteristics of products, so that customers can understand the acceptance rules and products easily. Various insurance products are provided online to meet customers' needs for protection.
Provide the option of "e-Policy" as policyholders’ certificate of insurance, which can eliminate the need to keep a paper copy of the policy.
User-Friendly Payment Inquiry Services
SKL collaborated with prominent mobile payment providers, including JKOPAY, icash Pay, and iPASS MONEY, to offer policyholders a diverse range of mobile payment channels.
Provide policyholders with better and more convenient mobile services, such as policy and coverage analysis, peer-to-peer coverage comparison and other convenient services.
Policyholders can access the platform through electronic payment notifications received via email, SMS, or the official LINE account and select their preferred payment method to complete the payment.
During the completion of the insurance application, a method for electronic delivery of relevant notifications and documents is provided, and through a multifaceted interface, we offer a function to modify insurance policy information. This facilitates policyholders in changing the method of document delivery.
Convenient Claims Application Processes
Follow the "single application, mutual document exchange" model, and allow policyholders to enjoy a fast and convenient service where their applications are synchronously processed by multiple insurers.
In collaboration with the Life Insurance Association's "claims e-pass services", SKL provides policyholders with a systematic claims and payment service, reducing operational risks and shortening processing times.
Timely Response to Customers
Provide the customer service personnel with one-stop support through various smart functions, allowing users to receive the best quality of service anytime, anywhere and at will.
SDGs
