Stakeholder Engagement | Sustainable Shin Kong | Shin Kong Life Sustainability

Sustainable Shin Kong
Stakeholder Engagement

Sustainable Shin Kong

Shin Kong Life always strives to live up parent company Shin Kong Financial Holding's sustainable development value proposition of "Low Carbon, Innovation, and Mutual benefit." SKL has developed the corporate sustainability vision, strategies, and medium-to long-term targets based on our core competencies, and have also promotes and implemented various sustainability/ESG initiatives to move towards sustainable corporate development.

SKL Sustainable Milestone

Message From the President

Corporate Sustainability Committee

Sustainability Strategy and Target

Material Issues Assessment

Stakeholder Engagement

Stakeholder Engagement

Shin Kong Life identified eight groups of stakeholders, and used various channels to communicate with stakeholders about their concerns and respond in a timely manner. Through the operations of the Corporate Sustainability Committee, SKL also integrates ESG topics that concern stakeholders into the responsible groups' annual to-do list. The implementation of these topics is regularly reviewed and reported to the Board of Directors. Communication results in 2022 are as follows:

Shareholder/ Investor

Robust financial performance and effective investment risk management are topics that shareholders and investors care about.

8

institutional investors’ conferences in both Chinese and English with SKFH.

Concerned Issue
  • Financial performance
  • Corporate governance and ethical
  • Sustainable finance
  • Social participation

Channel of Communication
  • Shareholders' meeting
  • Institutional investors’ conference
  • Market Observation Post System (MOPS)
  • Extraordinary shareholders' meeting
  • Company website

Frequency of Communication
  • Annually (Shareholders' meeting)
  • Quarterly (Institutional investors’ conference)
  • Permanent(MOPS)
  • Irregular (Extraordinary shareholders' meeting)
  • Permanent(Company website)

Communication Results in 2022
  • Held the annual shareholders' meeting, and set up a shareholders' equity area on the company website to disclose matters such as corporate governance and shareholders' equity
  • Held 8 institutional investors’ conferences in both Chinese and English with SKFH
  • Set up an information disclosure area on the company website to regularly disclose information on the finances, credit rating, corporate governance, and fulfillment of corporate social responsibility
  • Posted financial statements, annual reports, and other information on the MOPS
Employee

Employees are an important asset for the sustainable development of the Company. How to correctly convey SKL's people-oriented approach through employees and actively respond to employees' opinions is the key to long-term business viability.

668

on-site health service sessions

1356

hours

Concerned Issues
  • Financial performance
  • Talent recruitment and retention
  • Talent cultivation and development
  • Occupational health and safety
  • Human rights and decent work

Channel of Communication
  • Feedback area on the Intranet
  • Email and hotline for employee communication
  • Employee engagement survey
  • Labor on-site health services
  • E-newsletters (HR & OHS)
  • Labor-management meeting
  • Occupational Safety and Health Committee

Frequency of Communication
  • Permanent(Feedback area on the Intranet)
  • Permanent (Email and hotline for employee communication)
  • Once every two years (Employee engagement survey)
  • Twice per month(Labor on-site health services)
  • Irregular(E-newsletters)
  • Quarterly(Labor-management meeting)
  • Quarterly(Occupational Safety and Health Committee)

Communication Results in 2022
  • Added 28 comments to the feedback area on the Intranet
  • Issued 4 HR e-newsletters to publicize incentives and benefits, internal vacancies, and new employees; issued 1 OHS e-newsletters and 20 articles to promote epidemic prevention and occupational safety and health
  • Convened Occupational Safety and Health Committee 4 times
  • Conducted 668 on-site health service sessions, totaling 1,356 hours
  • Received 3 employee complaints and 4 labor disputes
  • Held 4 labor-management meetings
  • Employee satisfaction rate: 70%
Policyholder

Insurance is all about serving people. To ensure business sustainability, SKL timely responds to and meets the diverse policyholders' needs for products and communication and continuously enhances service.

82.8%

NPS

Concerned Issues
  • Risk management
  • Sustainable finance
  • Social participation
  • Corporate governance and ethical management
  • Innovation and digital finance

Channel of Communication
  • Customer service hotline (080)
  • SKL APP
  • Policyholder quarterly
  • SKL Facebook fan page
  • Insured care project
  • Company website
  • EDM
  • Service locations
  • Satisfaction survey
  • Complaint/Reporting email

Frequency of Communication
  • Permanent(Customer service hotline)
  • Permanent(SKL APP)
  • Quarterly (Policyholder quarterly)
  • Permanent (SKL Facebook fan page)
  • Irregular(Insured care project)
  • Permanent (Company website)
  • Irregular(EDM)
  • Permanent (Service locations)
  • Regular(Satisfaction survey)
  • Permanent(Complaint/Reporting email)

Communication Results in 2022
Key investees and borrowers

We pay close attention to investees and ensure the availability of sufficient and effective information on investees to maximize the interests of customers and shareholders.

174

Shareholders' meeting attendance

100 %

Participation Rate

Concerned Issues
  • Financial performance
  • Sustainable finance

Channel of Communication
  • Institutional investor's due diligence report
  • Personal visit
  • Institutional investors’ conference/shareholders' meeting

Frequency of Communication
  • Annually (Institutional investor's due diligence report)
  • Irregular (Personal visit)
  • Annually (Institutional investors’ conference/shareholders' meeting)

Communication Results in 2022
  • Published the institutional investor's due diligence report
  • Attended a total of 174 shareholders' meetings (Participation Rate 100%)
  • Voted on 887 proposals
  • Distributed SKL Climate Change Risk Survey questionnaire, response rate reached 75%
Community and NPO/NGO

Having long adhered to the business philosophy of giving back to society, SKL strives to invest resources in the communities to promote social welfare.

56

seminars on health promotion and financial education

35,924

participants

Concerned Issues
  • Sustainable finance
  • Corporate governance and ethical management
  • Risk management
  • Business impact on the environment

Channel of Communication
  • Lecture
  • Philanthropic activity
  • Foundation
  • Art and cultural activity
  • Disaster relief
  • Website

Frequency of Communication
  • Irregular (Lecture)
  • Irregular(Philanthropic activity)
  • Permanent(Foundation)
  • Irregular(Art and cultural activity)
  • Irregular (Disaster relief)
  • Permanent(Website)

Communication Results in 2022
  • A total of 56 seminars on health promotion and financial education were held, targeting different ethnic groups, with 35,924 participants.
  • Sponsored local art and cultural activities such as Beehive Fireworks Festival and Dajia Mazu Pilgrimage.
  • Worked with Shin Kong Life Foundation and NPOs/NGOs to increase the public awareness of environmental issues and organize philanthropic activities for the elderly
  • Invested NT$70.86 million in social participation, benefiting approximately 520,000 participants.
Government and competent authority

As banking and insurance are highly regulated by competent authorities, SKL maintains sound and steady operations in strict compliance with the laws and regulations.

20 %

in the corporate governance evaluation

Concerned Issues
  • Sustainable finance
  • Risk management
  • Innovation and digital finance
  • Financial inclusion
  • Legal Compliance
  • Information security
  • Customer relations and service quality
  • Actions for climate change

Channel of Communication
  • Official letter
  • Court activity
  • Meeting organized by the competent authority
  • Seminar

Frequency of Communication
  • Irregular(Official letter)
  • Irregular (Court activity)
  • Irregular (Meeting organized by the competent authority)
  • Irregular (Seminar)

Communication Results in 2022
  • Ranked top 20% in the corporate governance evaluation .
  • Attended policy discussions and seminars organized by competent authorities
Supplier

We partner with suppliers to meet the stakeholders' needs in course of achieving sustainable development.。

100 %

new suppliers sign the supplier CSR commitment letter

Concerned Issues
  • Supplier sustainability management
  • Legal Compliance
  • Information security
  • Occupational health and safety

Channel of Communication
  • Suppliers' commitment statement
  • Contract negotiation
  • Complaint hotline
  • Price negotiation meeting
  • Supplier meeting

Frequency of Communication
  • Irregular(Suppliers' commitment statement)
  • Irregular (Contract negotiation)
  • (Complaint hotline)
  • Irregular (Price negotiation meeting)
  • Irregular (Supplier meeting)

Communication Results in 2022
  • Had 100% of new suppliers sign the supplier CSR commitment letter.
  • Conducted a human rights risk assessment for suppliers in terms of labor relations, privacy protection, and occupational safety and health.
Media/Evaluation institution

The media/evaluation institutions play a vital role in carrying messages for SKL. To ensure unimpeded communication with stakeholders, it is important to maintain good interaction with the media/evaluation institutions.

69

media interviews

Concerned Issues
  • Legal Compliance
  • Actions for climate change
  • Sustainable finance
  • Information security
  • Corporate governance and ethical management
  • Business impact on the environment
  • Financial inclusion
  • Talent cultivation and development

Channel of Communication
  • Evaluation survey
  • Press release
  • Press conference
  • Seminar/Workshop
  • Interview

Frequency of Communication
  • Irregular(Evaluation survey)
  • Irregular(Press release)
  • Irregular(Press conference)
  • Irregular(Seminar/Workshop)
  • Irregular(Interview)

Communication Results in 2022
  • Participated in competitions such as National Brand Yushan Award, CommonWealth Magazine ESG Sustainability Awards, and Faith, Hope & Love Awards of Insurance
  • Issued 1,021 press releases (media coverage)
  • Organized 5 press conferences
  • Arranged and facilitated 69 media interviews