Sustainability Strategy and Target | Sustainable Shin Kong | Shin Kong Life Sustainability

Sustainable Shin Kong

Sustainability Strategy and Target

Sustainable Shin Kong

Shin Kong Life always strives to live up parent company Shin Kong Financial Holding's sustainable development value proposition of "Low Carbon, Innovation, and Mutual benefit." SKL has developed the corporate sustainability vision, strategies, and medium-to long-term targets based on our core competencies, and have also promotes and implemented various sustainability/ESG initiatives to move towards sustainable corporate development.

SKL Sustainable Milestone

Message From the Chairman and President

Corporate Sustainability Committee

Sustainability Strategy and Target

Material Issues Assessment

Stakeholder Engagement

Sustainability Strategy and Target

Low Carbon

Innovation

Common Good

Strategy	Plan	Short-term Target (2024 )	Medium to long-term Target (2027 as the target year)	Materiality
Strengthening climate resilience	Strengthen the Company's climate change-related financial disclosures	Strengthen the quality of TCFD disclosures, obtain third-party verification, and issue TCFD reports Assist SKFH in promoting and implementing TNFD	Comply with the roadmap for green finance and sustainable development of the competent authority Follow financial holding SBT to implement phased carbon reduction targets Improve policies and guidelines for sustainable finance	Risk Management Sustainable Finance Actions for climate change
Towards a Net Zero Future	Follow the SBTi carbon reduction pathway and establish Shin Kong carbon reduction guidelines Construct green buildings	Reduce GHG emissions of the Company's operations by 2%	Achieve carbon neutrality at the headquarters and main offices by 2030 Obtain green building certificates (silver and above) for all new projects Expand the introduction of ISO50001 in operating locations	Actions for climate change
Nurturing Diverse Talents	Encourage diverse experiences Provide abundant training resources Listen to the employees' opinions	Conduct regular surveys of employees' career intentions Provide training programs designed for female employees Continue to implement succession plans Increase training hours Conduct employee commitment surveys every two years	Average training hours per employee reached 100 hours Percentage of open positions filled by internal candidates >60% Retention rate of outstanding talent > 90% Percentage of females in senior management positions reached 27%/li>	Talent recruitment and retention
Excellent Customer Experience	Highlight friendly finance Promote inclusive finance Strengthen insurance knowledge Expand financial accessibility	Improve the digital capabilities of sales representatives and sales channels Expand digital customers and services to boost customer satisfaction Develop at least one inclusive finance product or service Promote friendly finance and continue to maintain top-of-the-class fair customer treatment evaluation results	SKL's own sales channels e-insurance usage rate maintained at over 95% Percentage of e-agent > 65% Each year, the Net Promoter Score (NPS) increases compared to the previous period, or the proportion of detractors (scoring 0-6) decreases The number of online members reached 1.35 million Establish a friendly financial ecosystem, and maintain top-of-the-class fair customer treatment evaluation results	Innovation and digital finance Customer relations and service quality Financial inclusion
Corporate Governance Realizing Sustainability Governance	Strengthen the operating mechanisms of the Board of Directors and Functional Committees Implement and promote ethical corporate management Strengthen information security protection	Organize ethical management training for directors and employees annually Maintain ISO 27001 and BS 10012 international standard certification, and implement the ISO 27001 conversion plan Implement information security protection and response mechanisms	Assist SKFH to reach the top 20% in the Corporate Governance Evaluation Maintain an average attendance rate of the Board of Directors of above 85% Complete the Board of Directors and functional committee performance evaluations and disclosures Maintain information security verification	Corporate Governance and Ethical Management Risk Management Information security and privacy Legal Compliance
Unleashing the Importance of Sustainable Finance	Promote sustainable finance Expanding the influence of sustainable finance Implementing sustainable supply chain management	Continue to enhance sustainable finance policies and related measures to achieve sustainable and robust investment outcomes Support sustainable development financial products or green energy industries Strengthen engagements with investees Green purchase accounts for more than 15% of the available purchase amount	With 2020 as the baseline year, the investment growth rate of project investment in green energyrelated businesses is 400% Continue to identify potential thematic and impactful investments Continue to implement the supplier management mechanism	Sustainable Finance
Creating a Society of Mutual Benefit	Make ongoing strategic plans for philanthropic activities Encourage employees to participate in corporate volunteering	Form public-private strategic alliances and work with employees and customers to initiate philanthropic projects Achieve 3.5 volunteer hours per capital	Partner with external organizations to plan ongoing philanthropic activities Charity efforts combined with core business activities, commercial initiatives, and community investments account for over 90% of total public welfare expenditures Achieve 4 volunteer hours per capita in 2025	Social participation