Sustainability Strategy and Target | Sustainable Shin Kong | Shin Kong Life Sustainability

Sustainable Shin Kong

Sustainability Strategy and Target

Sustainable Shin Kong

Shin Kong Life always strives to live up parent company Shin Kong Financial Holding's sustainable development value proposition of "Low Carbon, Innovation, and Mutual benefit." SKL has developed the corporate sustainability vision, strategies, and medium-to long-term targets based on our core competencies, and have also promotes and implemented various sustainability/ESG initiatives to move towards sustainable corporate development.

SKL Sustainable Milestone

Message From the Chairman and President

Corporate Sustainability Committee

Sustainability Strategy and Target

Material Issues Assessment

Stakeholder Engagement

Sustainability Strategy and Target

Low Carbon

Innovation

Common Good

Strategy	Plan	Short-term Target (2025)	Medium to long-term Target (2030 as the Target Year)	Materiality
Strengthening climate resilience	Strengthen the Company's climate change-related financial disclosures.	Optimize climate change risk and opportunity management mechanisms and assessments, and continue to improve the TCFD content. Assist SKFH in the promotion and implementation of the TNFD and IFRS Sustainability Disclosure Standards.	Comply with Green Finance 3.0, international disclosure trends, and sustainable development progress. Follow SKFH's SBT phased carbon reduction targets.	Actions for climate change
Advancing towards a Net Zero Future	Follow the SBTi carbon reduction pathway and establish Shin Kong carbon reduction guidelines. Establish self-generated renewable energy facilities for self-use. Construct green buildings.	Reduce S1+S2 emissions by 14.7% compared to the baseline year (2022). Complete self-generated renewable energy facilities for self-use at 1 location. Obtain green building certificates (Silver-Level and above) for all new projects.	Reduce S1+S2 emissions by 42% in 2030 compared to the baseline year (2022). Complete self-generated renewable energy facilities for self-use at 3 locations. Obtain green building certificates (Silver-Level and above) for all new projects.	Actions for climate change
Nurturing Diverse Talents	Encourage diverse experiences. Listen to the employees' opinions. Competency-oriented training. Diversity and equality measures Improve sustainable health of employees.	Retention rate of outstanding talent > 90% Employee commitment survey will reach 70% Employee training hours will reach 80 hours for office staff;100 hours for field personnel Percentage of females in senior management positions will reach 27% The ratio of fixed salary for professional positions by gender will reach 89% The percentage of employees with high health risks will decrease by 0.1% compared to the previous year The coverage ratio of health promotion activities will increase by 5%	Retention rate of outstanding talent > 90% Employee commitment will reach 75% Average training hours per employee will reach 100 hours Percentage of females in senior management positions will reach 30% Improve the gender pay ratio Management KPIs will be linked to employee health indicators	Talent recruitment and retention Happy and healthy workplace*
Excellent Customer Experience	Promote inclusive finance. Strengthen insurance knowledge. Expand financial accessibility. Enhance customer experience. Strengthen business digital capabilities.	Offer exclusive customer groups with at least 3 friendly services Accumulate at least one inclusive finance product or service project Organize insurance knowledge and fraud prevention campaigns, reaching 1,000 people Facilitate friendly finance and continue to maintain top-of-the-class fair customer treatment evaluation results Overall NPS remains above 82% Maintain the e-insured usage rate in our own channels at 95% The number of online members reach 1.23 million	Expand inclusive groups and cooperate with different industries to enhance non-financial support Continue to organize insurance knowledge and fraud prevention campaigns, reaching a total of 12,000 people Promote friendly financial services, and maintain top-of-the-class fair customer treatment evaluation results Each year, the Net Promoter Score (NPS) increases compared to the previous period, or the proportion of detractors (scoring 0-6) decreases. Maintain the e-insured usage rate in our own channels at 95% The number of online members reach 1.23 million	Financial inclusion Customer relations and service experience Innovation and digital finance
Realizing Sustainability Governance	Strengthen the operating mechanisms of the Board of Directors and Functional Committees Implement and promote ethical corporate management. Strengthen information security protection.	Assist SKFH to reach the top 20% in the Corporate Governance Evaluation. Complete performance evaluations of the board and functional committees and disclose the results thereof. Maintain an average attendance rate of the Board of Directors of above 85%. Implement risk management practices to swiftly address emerging risks. Continue to obtain “ISO 22301 Business Continuity Management System (BCMS)” certification. Continue to optimize compliance management operations. Purchase information security insurance, continue to strengthen information security protection, simulate hacking techniques, and evaluate the effectiveness of response mechanisms. Maintain ISO 27001 and BS 10012 international standard certification and pass ISO 27001:2022 conversion certification.	Assist SKFH to reach the top 20% in the Corporate Governance Evaluation. Complete performance evaluations of the board and functional committees and disclose the results thereof. Maintain an average attendance rate of the Board of Directors of above 85%. Implement risk management practices to swiftly address emerging risks. Continue to obtain “ISO 22301 Business Continuity Management System (BCMS)” certification. Actively respond to the policies of the competent authority, maintain good communication and interaction, and implement legal compliance operations. Continue to improve and enhance the maturity of information security governance. Maintain information security certification.	Corporate Governance and Ethical Management Risk Management Legal Compliance Information Security and Privacy
Unleashing the Importance of Sustainable Finance	Promote sustainable finance Expanding the influence of sustainable finance. Implementing sustainable supply chain management.	Investments in ESG topics increase by NT$2 billion compared to that in 2024 Completed the SBT targets of SKFH (engagement percentage of 30%)	Continue to search for potential sustainability investment targets In 2027, the proportion of listed / OTC-traded stocks and bonds passing the SBT targets will reach 50.3%	Sustainable Finance
Creating a Society of Mutual Prosperity	Make ongoing strategic plans for philanthropic e activities Encourage employees to participate in corporate volunteering	Integrate public welfare focus with core business to create innovative public welfare projects. Achieve 3.7 volunteer hours per capita.	Support SDGs by linking sustainability, common good, and local areas to enhance the social value of the brand. Facilitate cooperation between business units and local community groups to develop community involvement and improve operational efficiency. Achieve 4.5 volunteer hours per capita.	Social welfare*

Note: Social welfare was included as the sustainability material topic of SKFH in 2024.