| Nurturing Diverse Talent |
- Encourage diverse experiences.
- Listen to the employees' opinions.
- Competency-oriented training.
- Diversity and equality measures
- Improve sustainable health of employees.
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- Retention rate of outstanding talent > 85%
- Employee engagement survey will reach 70%
- Average employee training hours were 85 hours for office staff;100 hours for field personnel
- The number of sustainability certificates issued reaches 100; organize training programs for sustainability professionals
- Percentage of females in senior management positions will reach 27%
- The ratio of fixed salary for professional positions by gender will reach 89%
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- Retention rate of outstanding talent > 85%
- Employee commitment will reach 75%
- Average training hours per employee will reach 100 hours
- Continue to cultivate talent of sustainability
- Percentage of females in senior management positions will reach 30%
- Improve the gender pay ratio
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- Talent Recruitment and Retention
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| Excellent Customer Experience |
- Promote inclusive finance.
- Strengthen insurance knowledge.
- Expand financial accessibility.
- Enhance customer experience.
- Strengthen business digital capabilities.
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- Expand the scope of services and launch at least 3 exclusive friendly services
- Develop at least 2 inclusive finance products or services
- Deepen financial literacy and fraud prevention knowledge by conducting at least 30 external educational campaigns on financial planning, insurance knowledge, and fraud prevention, and reach a total of 1,000 people, including both internal employees and external customers
- Facilitate friendly finance and continue to maintain top-of-the-class fair customer treatment evaluation results
- Expand digital customers and services to boost customer satisfaction to 82%
- Maintain the e-insured usage rate in our own channels at 95%
- The number of online members reach 1.3 million
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- Expand inclusive groups and cooperate with different industries to enhance non-financial support
- Widely adopt financial literacy and fraud prevention knowledge by continuing to conduct educational campaigns on financial planning, insurance knowledge, and fraud prevention, with cumulative in-person outreach reaching 10,000 people since 2024.
- Promote friendly financial services, and maintain top-of-the-class fair customer treatment evaluation results
- Each year, the Net Promoter Score (NPS) increases compared to the previous period, or the proportion of detractors (scoring 0-6) decreases.
- Maintain the e-insured usage rate in our own channels at 95%
- The number of online members reach 1.55 million
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- Financial inclusion
- Customer relations and service experience
- Innovation and digital finance
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