Shin Kong Life Insurance receives three awards in the Insurance Excellence Award | Latest News | Shin Kong Life Sustainability

 Shin Kong Life Insurance receives three awards in the Insurance Excellence Award.
 

Shin Kong Life Insurance receives three awards in the Insurance Excellence Award

 

Shin Kong Life Insurance was honored with three awards at the 2023 Excellent Insurance Evaluation organized by " Excellence Global Media" The awards include "Excellent Claims Service Award" "Excellent Digital Financial Award," and "Excellent Social Welfare Award" The ceremony, held on November 16, acknowledged the company's active development in digital finance, innovative services, and contributions to society, receiving praise from both the public and experts.

 

The company leverages financial technology to enhance policyholder experiences, continually advancing the digitization, intelligence, and automation of claims services. Shin Kong introduced mobile e-claims application services in 2020, with usage reaching over 80% by July of this year. In 2021, the company joined the Life Insurance Association's Claims Alliance Chain and introduced MID (Mobile ID) technology for online digital identity verification, streamlining the claims application process. The integration of the National Development Council's MyData platform in 2022 allowed policyholders to authorize personalized data usage online, eliminating the need for paper documents in the claims process and earning the company the "Excellent Claims Service Award".

 

Following the strategy of "Digital Transformation, Experience Optimization", Shin Kong Life Insurance initiated FIDO authentication, becoming the first insurer to implement "Mobile Identity Recognition Services" The company's LINE official account evolved from a "Pocket Service Center" to an "Intelligent Insurance Box" offering over 30 policyholder services and personalized message notifications. With over 4.56 million friends, it stands as Taiwan's largest financial official account. The company empowers agents with digital tools to enhance professionalism and operational efficiency, contributing to significant paper savings and carbon reduction, recognized with the "Excellent Digital Financial Award".

 

In efforts to enhance financial consumer protection, Shin Kong Life Insurance developed the "Wealth Gatekeeper" board game for financial education, targeting disadvantaged children in rural areas. The innovative use of interactive gaming mechanisms educates students on insurance's risk-resilience capabilities and imparts knowledge on avoiding becoming victims of fraud. Collaborating with the Taiwan Economic Literacy Education Promotion Association and the Taichung City Government, the company conducted multiple "High School Financial Literacy Courses" expanding youths' perspectives on finance, financial management, entrepreneurship, and financial technology. Additionally, a series of anti-fraud seminars for the elderly provided practical prevention knowledge and strategies, reducing the occurrence of elderly fraud cases and earning the "Excellent Social Welfare Award".

 

With a century-long journey, Shin Kong Life Insurance remains committed to innovation, leading the development of the digital finance sector, providing high-quality financial insurance services, meeting customer protection needs, promoting fair customer treatment, and enhancing ESG values.