Shin Kong Life Insurance committed to fair customer treatment, received five major awards in the Financial Supervisory Commission's Insurance Competition | Latest News | Shin Kong Life Sustainability

 Shin Kong Life Insurance creceived five major awards in the Financial Supervisory Commission's insurance competition.
 

Shin Kong Life Insurance committed to fair customer treatment, received five major awards in the Financial Supervisory Commission's Insurance Competition

 

Shin Kong Life Insurance committed to fair customer treatment, received five major awards in the Financial Supervisory Commission's insurance competition on November 17. Recognized for principles of fair customer treatment, microinsurance, and small-scale elderly insurance, the company aims to continue promoting financial-friendly initiatives, embodying the spirit of inclusive finance and striving to be a sustainable benchmark enterprise.

 

Responding to government policies, Shin Kong Life Insurance established the Fair Customer Treatment Committee in 2019, actively integrating resources, coordinating business units, and enhancing online and offline customer service experiences. In addition, the company has even pioneered the "Family Contact Network" service, which allows senior citizens to designate a family member to act as a family contact person to help them understand and manage their policy status. The company's efforts in customer-centric initiatives and ISO 10002 certification for customer service and complaint handling have been acknowledged, earning the "Excellent Award" in the Fair Customer Treatment Assessment.

 

In addition to caring for vulnerable groups, Shin Kong Life Insurance sponsors premiums for microinsurance, collaborating with local governments and organizations to cover qualified disadvantaged families. Their contributions have benefited over 250,000 individuals, with sponsored premiums nearing 50 million USD. The company also received awards for microinsurance, emphasizing their commitment to providing insurance for everyone and ensuring every home is secure.

 

Continuing their support for the economically vulnerable, Shin Kong Life Insurance partnered with Yunlin County Government to expand the "Microinsurance for Low-Income Families" initiative. With premiums fully donated by the company and its charitable foundation, the program has significantly increased coverage for people with disabilities, earning the "Disability Care Award".

 

Anticipating an aging society, Shin Kong Life Insurance actively promotes small-scale elderly insurance, offering affordable, non-medical examination policies. Collaborating with the Digital Humanitarian Association providing remote health services and financial insurance knowledge in various towns, earning recognition with the "Aging Insurance Competition Excellent Performance Award".

 

Celebrating its 60th anniversary, Shin Kong Life Insurance remains committed to its four major business goals and ESG principles, aiming to be a steadfast support for the public and embodying the spirit of "With light, realizing every expectation" in its corporate brand.