Shin Kong Wins Five Awards at the 2025 Insurance Quality Awards | Latest News | Shin Kong Life Sustainability

 Shin Kong Financial Holdings and Shin Kong Life Insurance were awarded the "2025 Insurance Quality Award" and were accepted by Shin Kong Financial Holdings General Manager Chen Enguang (left) and Shin Kong Life Insurance General Manager Huang Minyi (right).
 

Shin Kong Wins Five Awards at the 2025 Insurance Quality Awards

Modern Insurance Magazine held its 2025 Insurance Quality Award Ceremony on the 7th, with Shin Kong Financial Holdings winning the "Most Recommended" award; Shin Kong Life Insurance received special awards for "Highest Recognition," "Best Salesperson," "Best Claims Service," and "Most Recommended". Shin Kong Financial Holdings and its subsidiaries received a total of five awards, demonstrating the long-standing commitment of Shin Kong Financial Holdings and Shin Kong Life Insurance to Taiwan, and their operations and services have earned widespread public support. The Insurance Quality Award, organized by Modern Insurance Magazine, annually invites consumers to vote on the "National Consumer Insurance Purchasing Behavior and Best Life Insurance Company." The results, based on indicators such as salesperson, reputation, claims service, and recommendation, represent consumers' most intuitive evaluations of insurance companies.

Shin Kong Financial Holdings General Manager Chen Enguang stated that to provide customers with the most convenient and high-quality experience, Shin Kong Financial Holdings is actively developing diversified financial services businesses based on its three core businesses: life insurance, banking, and securities. This allows customers to shop for comprehensive financial services in one place. Adhering to the core strategy of "Digital Roots, Driving Transformation," Shin Kong Financial Holdings leverages big data and artificial intelligence (AI) to optimize service processes. Through robust employee training programs, Shin Kong Financial Holdings aims to comprehensively enhance service quality and efficiency. This award not only demonstrates the tangible impact of its years of hard work on the customer experience, but also represents direct and positive feedback for Shin Kong Financial Holdings.

Shin Kong Life Insurance, which won four awards this time, has been deeply rooted in Taiwan for more than 60 years and has business outlets throughout the island. With "Everyone has insurance, every family has protection" as its corporate mission, it keeps pace with the times, combines social trends and customer needs, and is committed to developing diversified products to become a leading brand specializing in protection products. In order to cultivate diversified sales representatives, not only has the "Pearl Plan" been launched, a mentor-apprentice system, in which senior veterans serve as "mentors" to guide newcomers and train outstanding sales novices; at the same time, a number of AI application scenarios have been introduced to assist in training courses, such as the creation of an "AI virtual instructor" that can be used for intelligent sparring. The AI instructor will use the generative AI model built on the ground to randomly generate various customer appearances and is also endowed with random insurance awareness to train sales representatives to deal with various customer needs and problems, thereby improving the professional ability of sales representatives. This technology is the first of its kind in the industry, creating a highly efficient and immersive learning environment for sales representatives.

At the same time, Shin Kong Life Insurance has turned fair treatment of customers into practical action. Through insurance technology, it has continuously invested in data analysis, utilized AI strategy methods and data model architecture, built risk assessment models, and successively developed policy claims risk systems, underwriting risk prediction model systems and intelligent customer service to improve service efficiency, protect policyholders' rights and interests, and implement fair treatment of customers.

In addition, Shin Kong Financial Holdings and its subsidiaries have adopted "low carbon, innovation, and shared benefit" as the core value of corporate sustainable development and implemented ESG governance. They have also recently achieved good results in domestic and international evaluations. In the latest Dow Jones Sustainability Index (DJSI) rankings, it has been selected as a component stock of the World Index for four consecutive years and the Emerging Markets Index for two consecutive years, and ranked first among the rated companies in the global insurance industry; in the latest ESG rating report released in 2024, it also received the highest AAA rating, becoming one of the global benchmark companies in ESG risk and opportunity management. Domestically, the company has received numerous awards, including the National Sustainability Award, the 2024 Global Corporate Sustainability Awards (GCSA) and the Taiwan Corporate Sustainability Awards (TCSA) Top 100 Sustainability Model Enterprise Award, the "Age-Friendly Leader Award," the "Talent Development Leader Award," the "Social Inclusion Leader Award," and the "Climate Leader Award." Looking ahead, Shin Kong will continue to engage with all stakeholders, providing the best financial products and services, deepening mutual trust, and embodying its corporate brand spirit of "Light is everywhere, the company is with you."